RESEARCH ON COMPLAINT BEHAVIOR OF PATIENTS
Ebru Yildiz, Necla Yilmaz
article (Uluslararası, Hakemli) | Yazar(lar): Ebru Yildiz, Necla Yilmaz | Yıl: 2020 — Özet: The main purpose of this study was to determine the tendency of complaint behavior in individuals who had dissatisfaction with the health service they received and to reveal the variables associated with the complaint behavior.
The main purpose of this study was to determine the tendency of complaint behavior in individuals who had dissatisfaction with the health service they received and to reveal the variables associated with the complaint behavior. The population of the study consists of individuals who are 18 years of age or older who are not satisfied with the health service they receive in Isparta city center. Quantitative research method and screening model were used in the study and 433 people were reached by easy sampling method. In this study, Patient Complaint Behavior Questionnaire which was formed by literature review was used. The data obtained through the questionnaire forms were transferred to the computer using SPSS 22.0 program and this program was used in the analysis of the data. According to the results of the research, it was found out that the errors that are not satisfied with the health service they received tend to complain to their environment. Significant relationships were found between the attitude towards the complaint, the functionality of the complaint, the controllability of the health institution, and the prejudice of the health system and the patient complaint behavior.